TritonTrak’s Vehicle Tracking Solutions Help J&B Travel Adapt During Lockdown

In 2020, the coronavirus pandemic forced companies around the world to adapt to a new way of working, and business owners had big decisions to make.

J&B Travel, a coach company covering the whole of the UK as well as European travel, was one of many businesses to be affected by the national lockdowns. As a company with a fleet of 17 coaches, they were used to working with a number of schools, providing pre-planned excursions and coach hire. However, when the closure of schools was announced, they decided to focus more heavily on the other side of their business.

As well as school services, J&B Travel has provided rail replacement services for more than 15 years, and built up great relationships with managers and other staff members in the Transport Services Office. This led to an important partnership with Arriva, whereby the coach company were responsible for providing rail replacement services for the multinational public transport company at an all-important time.

In order to provide replacement transport for broken down trains, it is absolutely crucial that operations managers are aware of how long it will take for replacement coaches to arrive. So, J&B Travel came to us on the recommendation that we provide exceptional customer service and vehicle tracking solutions.

The rail network needed to be able to integrate J&B’s live vehicle information into their national system, which would enable them to have instant locations for their coaches. At TritonTrak, as well as accurate vehicle tracking solutions, we provide full-service account management, which meant we were able to set this up for them quickly and easily.

With our vehicle tracking solutions, it makes it possible for companies like Arriva to not only know where their replacement coaches are, but to know how they are working and if they’re in need of any maintenance. Real-time vehicle tracking information can also be sent straight to a PC, laptop, tablet or smartphone, providing accurate information of a vehicle’s whereabouts, so the exact location of drivers will be known at all times.
Another excellent benefit of our vehicle tracking solutions is our real-time traffic monitoring, meaning that if drivers are out on the road and there are unexpected traffic issues, the drivers can be traced to see if they have come across the issue or passed it. The drivers can then be advised accordingly and train companies will be kept up to date throughout.

Another key feature of our solutions is the ability to alert others when vehicles have arrived at their destinations. This means J&B Travel can very easily create a report with a vehicle’s details on, pinpointed down to individual routes or the whole day should the client need it.

Terrie Brown, Operations Manager at J&B Travel said, “I can’t recommend the team at TritonTrak highly enough, they have been brilliant whenever we’ve needed them. The system also is easy to use and has all the features we need and more.”

When restrictions come to an end, J&B Travel have said they will continue to offer their services to the railway industry as well as schools and other clients. And, thanks to TritonTrak, when trying to source new contracts, one of the main features they advertise is the revolutionary vehicle tracking of their fleet.

To find out more about how our vehicle tracking solutions can help you and/or protect your business, please contact us today. You can call us on 01937 203700 or send us an email at info@tritontrak.com.